Measuring perceived cleanliness in service environments: Scale development and validation
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DOI: 10.1016/j.ijhm.2019.04.005
Abstract: This paper identifies dimensions of perceived cleanliness and subsequently presents a scale for measuring perceived cleanliness in service environments. The cleanliness perceptions scale (CPS) is more comprehensive than existing scales, which focus on how customers… read more here.
Keywords: measuring perceived; service environments; perceived cleanliness; service ... See more keywords
Ambient Temperature in Online Service Environments
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DOI: 10.1177/10946705221110848
Abstract: Ambient Temperature in Online Service environments (ATOS) is a sensory cue not directly accessible in current online servicescape technology, but inferred from secondary cues, particularly visual ones. This study integrates research on cross-modal inferences with… read more here.
Keywords: service; online service; ambient temperature; service environments ... See more keywords