Articles with "service evaluations" as a keyword



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Repositioning music therapy service evaluation: a case of five Nordoff-Robbins music therapy service evaluations in neuro-rehabilitation

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Published in 2018 at "Nordic Journal of Music Therapy"

DOI: 10.1080/08098131.2016.1273966

Abstract: ABSTRACT Service evaluations in music therapy often have local, functional and immediate goals, such as ensuring quality and continuing funding. However, given the amount and type of information collected in service evaluation projects from therapists,… read more here.

Keywords: service evaluations; music; music therapy; therapy service ... See more keywords
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Customer Service Evaluations of Employees With Disabilities: The Roles of Perceived Competence and Service Failure

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Published in 2019 at "Cornell Hospitality Quarterly"

DOI: 10.1177/1938965519882315

Abstract: Although employees with disabilities represent a significant percentage of the American hospitality labor force, they often face workplace discrimination. Despite this reality, no research has examined whether customer service evaluations are affected by employees with… read more here.

Keywords: customer service; service evaluations; disability; service ... See more keywords