Repositioning music therapy service evaluation: a case of five Nordoff-Robbins music therapy service evaluations in neuro-rehabilitation
Sign Up to like & getrecommendations! Published in 2018 at "Nordic Journal of Music Therapy"
DOI: 10.1080/08098131.2016.1273966
Abstract: ABSTRACT Service evaluations in music therapy often have local, functional and immediate goals, such as ensuring quality and continuing funding. However, given the amount and type of information collected in service evaluation projects from therapists,… read more here.
Keywords: service evaluations; music; music therapy; therapy service ... See more keywords
Frontline employee work engagement and customer service evaluations: a conceptual replication
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DOI: 10.1108/josm-07-2024-0304
Abstract: PurposeThe relationship between frontline employee work engagement and customer service evaluations is a major theme in service research. Recent studies have called for further exploration and validation of this relationship. This paper conceptually replicates the… read more here.
Keywords: work engagement; service; customer service; service evaluations ... See more keywords
Customer Service Evaluations of Employees With Disabilities: The Roles of Perceived Competence and Service Failure
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DOI: 10.1177/1938965519882315
Abstract: Although employees with disabilities represent a significant percentage of the American hospitality labor force, they often face workplace discrimination. Despite this reality, no research has examined whether customer service evaluations are affected by employees with… read more here.
Keywords: customer service; service evaluations; disability; service ... See more keywords