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Published in 2018 at "Nordic Journal of Music Therapy"
DOI: 10.1080/08098131.2016.1273966
Abstract: ABSTRACT Service evaluations in music therapy often have local, functional and immediate goals, such as ensuring quality and continuing funding. However, given the amount and type of information collected in service evaluation projects from therapists,…
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Keywords:
service evaluations;
music;
music therapy;
therapy service ... See more keywords
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Published in 2019 at "Cornell Hospitality Quarterly"
DOI: 10.1177/1938965519882315
Abstract: Although employees with disabilities represent a significant percentage of the American hospitality labor force, they often face workplace discrimination. Despite this reality, no research has examined whether customer service evaluations are affected by employees with…
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Keywords:
customer service;
service evaluations;
disability;
service ... See more keywords