The impact of customers’ prior online experience on future hotel usage behavior
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DOI: 10.1016/j.ijhm.2020.102669
Abstract: Abstract Service experience model stipulates the importance of service experience in increasing satisfaction, price acceptance, revisit intentions, etc. It has been extensively tested and validated in hotel management studies. However, the online service experience which,… read more here.
Keywords: physical service; service; service experience; hotel ... See more keywords
Towards a shared understanding of the service experience – a hospitality stakeholder approach
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DOI: 10.1108/josm-11-2018-0375
Abstract: Purpose The purpose of this paper is to start a conversation on achieving a shared understanding among hospitality service co-creation participants. Adopting a stakeholder and service eco-systems approach, attention is drawn to the necessity for… read more here.
Keywords: service; approach; hospitality; service experience ... See more keywords
Smart service experience in hospitality and tourism services
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DOI: 10.1108/josm-11-2018-0377
Abstract: Purpose The purpose of this paper is to offer a discussion, definition and comprehensive conceptualization of the smart service experience, i.e. the way guests and customers in hospitality and tourism experience and value the use… read more here.
Keywords: smart services; service; experience; smart service ... See more keywords
Evaluation of key factors for service experience: A comparison of tourism factories and international tourism hotels
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DOI: 10.1177/1354816619840099
Abstract: When building successful service experience, service providers have to consider multiple factors from a multi-element standpoint. This study aims to establish a new conceptual model for key factors affecting service experience and determine the influential… read more here.
Keywords: tourism factories; key factors; service; service experience ... See more keywords
How Fear of COVID-19 Affects Service Experience and Recommendation Intention in Theme Parks: An Approach of Integrating Protection Motivation Theory and Experience Economy Theory
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DOI: 10.3389/fpsyg.2022.809520
Abstract: The unprecedented public panic caused by COVID-19 will affect the recovery of tourism, especially the theme parks, which are generally crowded due to high visitor volume. The purpose of this study is to discuss the… read more here.
Keywords: covid; intention; service experience; experience ... See more keywords
Sharing Economy Service Experience and Its Effects on Behavioral Intention
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DOI: 10.3390/su11185050
Abstract: The sharing economy allows consumers to share spare resources through online platforms and to reduce the transaction costs by using platform services. Shared enterprises use idle resources in a more intelligent manner and share the… read more here.
Keywords: behavioral intention; service; service experience; sharing economy ... See more keywords