‘Business Code/Spaces’ in digital service firms: The case of online multinational fashion retailing
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DOI: 10.1016/j.geoforum.2020.03.018
Abstract: Abstract The impacts of digital technology on the spaces and practices of firms are of increasing concern, yet we know comparatively little about how emerging digital business models affect the ‘business spaces’ of service firms.… read more here.
Keywords: code spaces; business; service firms; business code ... See more keywords
Complementary-in use appropriability in innovative service firms: An empirical study in Taiwan
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DOI: 10.1016/j.respol.2020.104014
Abstract: Abstract This study investigated that innovative service firms adopt complementary-in use appropriability strategies in response to loose appropriability conditions. We used two features, i.e., appropriability breadth and appropriability depth, to examine different modes of complementary-in… read more here.
Keywords: complementary use; appropriability; use appropriability; service firms ... See more keywords
The role of service firms in societal health: the case for symbiotic value
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DOI: 10.1108/josm-11-2019-0350
Abstract: PurposeThe purpose of this study is to highlight the role that service firms can play to improve societal health and create symbiotic value, defined as value created as a result of collaborative relationships between the… read more here.
Keywords: role service; service firms; value; symbiotic value ... See more keywords
Viewpoint: a transformative view for small service firms in the new Latin American service marketplace
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DOI: 10.1108/jsm-06-2021-0192
Abstract: Purpose This paper aims to propose a framework of transformative strategies across the different levels of the service ecosystem for the recovery, well-being and inclusion of Latin American small service firms in the new service… read more here.
Keywords: small service; service firms; firms new; marketplace ... See more keywords
Moderating effects of service separation on customer relationships with service firms
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DOI: 10.1108/jstp-09-2017-0149
Abstract: Purpose The purpose of this paper is to examine the impact of service separation on the ability of service firms to build and maintain customer relationships, by exploring the differences in the strength of interrelationships… read more here.
Keywords: service firms; customer relationships; customer; service separation ... See more keywords
Service quality and global competitiveness: evidence from global service firms
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DOI: 10.1108/jstp-12-2016-0225
Abstract: Purpose The purpose of this paper is to explore the relationship between service quality and firms’ global competitiveness in the service industry. A set of moderating effects is formulated to further reveal how the relationship… read more here.
Keywords: quality; service firms; service quality; service ... See more keywords
THE INFLUENCE OF HUMAN RESOURCE MANAGEMENT SYSTEMS ON INNOVATION: EVIDENCE FROM IRISH MANUFACTURING AND SERVICE FIRMS
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DOI: 10.1142/s1363919617500037
Abstract: The ability of firms to maximise their innovative potential is fundamental to economic growth. The successful implementation of human resource management (HRM) practices is important for firm performance, and there is a growing understanding of… read more here.
Keywords: service firms; innovation; manufacturing service; management ... See more keywords
Corporate Digital Responsibility in Service Firms and Their Ecosystems
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DOI: 10.1177/10946705221130467
Abstract: Digitization, artificial intelligence, and service robots carry serious ethical, privacy, and fairness risks. Using the lens of corporate digital responsibility (CDR), we examine these risks and their mitigation in service firms and make five contributions.… read more here.
Keywords: corporate digital; service firms; service; digital responsibility ... See more keywords
Towards the open innovation strategy: a longitudinal study of service firms in an emerging market
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DOI: 10.1504/ijbir.2017.10008179
Abstract: This study examines the innovation practises of service firms in one of the most promising emerging markets: Indonesia. The study highlights innovation strategies that Indonesian service firms employ, particularly, contrasting closed versus open innovation strategies,… read more here.
Keywords: service firms; firm; innovation; study ... See more keywords