An Inconvenient Truth: Understanding Service Inconvenience in Digital Platforms
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DOI: 10.1177/10946705241254735
Abstract: In today’s busy world, convenience is on the rise. On-demand services (e.g., food delivery services) promise swift solutions to our daily needs. However, limited research explores how service inconveniences (e.g., order cancelations and delays) impact… read more here.
Keywords: understanding service; service; service inconveniences; service inconvenience ... See more keywords