Rethinking the effect of risk aversion on the benefits of service innovations in public administration agencies
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DOI: 10.1016/j.respol.2017.03.009
Abstract: This study applies a holistic approach grounded in configurational theory to a sample of 2505 innovative public administration agencies in Europe to explore the effect of organizational risk aversion on the benefits from service innovations.… read more here.
Keywords: service innovations; public administration; risk; risk aversion ... See more keywords
Service innovations breaking institutionalized rules of health care
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DOI: 10.1108/josm-04-2017-0090
Abstract: Purpose Although the digital era has given rise to major transformations in many industries, health care has been remarkably resistant to radical innovations coming outside the field. The purpose of this paper is to explore… read more here.
Keywords: service innovations; new ventures; health care; service ... See more keywords
Design fiction diegetic prototyping: a research framework for visualizing service innovations
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DOI: 10.1108/jsm-11-2018-0339
Abstract: The purpose of this paper is to present a design fiction diegetic prototyping methodology and research framework for investigating service innovations that reflect future uses of new and emerging technologies.,Drawing on speculative fiction, the authors… read more here.
Keywords: service innovations; methodology; research; fiction ... See more keywords
The Relative Effects of Business-to-Business (vs. Business-to-Consumer) Service Innovations on Firm Value and Firm Risk: An Empirical Analysis:
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DOI: 10.25384/sage.c.4501721.v2
Abstract: Many firms introduce both business-to-business service innovations (B2B-SIs) and business-to-consumer service innovations (B2C-SIs) and need to better allocate their resources. However, they are un... read more here.
Keywords: consumer service; business business; business consumer; business ... See more keywords