Building Automated Data Driven Systems for IT Service Management
Sign Up to like & getrecommendations! Published in 2017 at "Journal of Network and Systems Management"
DOI: 10.1007/s10922-017-9430-3
Abstract: Enterprises and service providers are increasingly challenged with improving the quality of service delivery while containing the cost. However, it is often difficult to effectively manage the complex relationships among dynamic customer workloads, strict service… read more here.
Keywords: service management; systems service; data driven; management ... See more keywords
Towards cognitive service management and semantic information sharing in the Cloud
Sign Up to like & getrecommendations! Published in 2017 at "Multimedia Tools and Applications"
DOI: 10.1007/s11042-017-5302-9
Abstract: This paper presents an idea of intelligent service management processes in the Cloud. The main aspects are application of threshold schemes for secure distributed service providing. Authors propose a new idea of secure service management… read more here.
Keywords: information; service management; management; cloud ... See more keywords
Providing organizations with a validated instrument for an Enterprise Service Management capability
Sign Up to like & getrecommendations! Published in 2024 at "Electronic Markets"
DOI: 10.1007/s12525-024-00735-x
Abstract: In light of new digital opportunities, enterprises require modernization also with regard to intra-organizational business and IT management. Enterprise Service Management (ESM) is an organizational capability aimed at a more efficient and effective IT and… read more here.
Keywords: service management; management; capability; enterprise service ... See more keywords
Public service management during the Covid-19 lockdown: a qualitative study
Sign Up to like & getrecommendations! Published in 2024 at "Public Management Review"
DOI: 10.1080/14719037.2024.2318336
Abstract: ABSTRACT This qualitative study investigates the managerial practices adopted during the Covid-19 emergency in Lombardy, Italy, amidst unforeseen changes in public service ecosystems. Using longitudinal data, we identify seven key practices adopted by public service… read more here.
Keywords: service management; qualitative study; service; public service ... See more keywords
Service Management for IoT: Requirements, Taxonomy, Recent Advances and Open Research Challenges
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DOI: 10.1109/access.2019.2948027
Abstract: The exponential growth in the number of smart devices connected to the Internet of Things (IoT), and associated with various IoT-based smart applications and services, raises interoperability challenges which could affect the sustainability of IoT… read more here.
Keywords: service management; recent advances; iot; research ... See more keywords
Blockchain-Empowered Service Management for the Decentralized Metaverse of Things
Sign Up to like & getrecommendations! Published in 2022 at "IEEE Access"
DOI: 10.1109/access.2022.3205739
Abstract: The future of networking will be driven by the current emerging trends of combining the physical and virtual realities in cyberspace. Considering the ambient pandemic challenges, the role of virtual and augmented reality will definitely… read more here.
Keywords: metaverse things; management decentralized; service; service management ... See more keywords
Data and Service Management in Densely Crowded Environments: Challenges, Opportunities, and Recent Developments
Sign Up to like & getrecommendations! Published in 2019 at "IEEE Communications Magazine"
DOI: 10.1109/mcom.2019.1800624
Abstract: Densely crowded environments such as stadiums and metro stations have shown shortcomings when users request data and services simultaneously. This is due to the excessive amount of requested and generated traffic from the user side.… read more here.
Keywords: service management; data service; densely crowded; crowded environments ... See more keywords
AI-Driven Zero Touch Network and Service Management in 5G and Beyond: Challenges and Research Directions
Sign Up to like & getrecommendations! Published in 2020 at "IEEE Network"
DOI: 10.1109/mnet.001.1900252
Abstract: The foreseen complexity in operating and managing 5G and beyond networks has propelled the trend toward closed-loop automation of network and service management operations. To this end, the ETSI Zero-touch network and Service Management (ZSM)… read more here.
Keywords: management; service management; network service; zero touch ... See more keywords
EFLSM:- An Intelligent Resource Manager for Fog Layer Service Management in Smart Cities
Sign Up to like & getrecommendations! Published in 2024 at "IEEE Transactions on Consumer Electronics"
DOI: 10.1109/tce.2024.3376961
Abstract: Smart cities aim to use technology and data to efficiently utilize city resources, improving residents’ quality of life and advancing sustainability. Efficient management of these resources, with the Internet of Things (IoT) playing a crucial… read more here.
Keywords: resource; service; service management; model ... See more keywords
Trust-Based Service Management for Mobile Cloud IoT Systems
Sign Up to like & getrecommendations! Published in 2019 at "IEEE Transactions on Network and Service Management"
DOI: 10.1109/tnsm.2018.2886379
Abstract: We propose and analyze a 3-tier cloud-cloudlet-device hierarchical trust-based service management protocol called IoT-HiTrust for large-scale mobile cloud Internet of Things (IoT) systems. Our mobile cloud hierarchical service management protocol allows an IoT customer to… read more here.
Keywords: management; service; service management; mobile cloud ... See more keywords
Aquarius—Enable Fast, Scalable, Data-Driven Service Management in the Cloud
Sign Up to like & getrecommendations! Published in 2022 at "IEEE Transactions on Network and Service Management"
DOI: 10.1109/tnsm.2022.3197130
Abstract: In order to dynamically manage and update networking policies in cloud data centers, Virtual Network Functions (VNFs) use, and therefore actively collect, networking state information - and in the process, incur additional control signaling and… read more here.
Keywords: network; state; aquarius; management ... See more keywords