Is Public Service Motivation Changeable? Integrative Modeling with Goal-Setting Theory
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DOI: 10.1080/01900692.2016.1262871
Abstract: ABSTRACT This study proposes that Public Service Motivation (PSM) can be changeable by unique characteristics of public organization. The proposition is applied for the integration between PSM theory and goal-setting theory that is inevitable to… read more here.
Keywords: goal; goal setting; service motivation; public service ... See more keywords
Corporate Social Responsibility, Public Service Motivation and Organizational Citizenship Behavior in the Public Sector
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DOI: 10.1080/01900692.2018.1523189
Abstract: ABSTRACT This article examines the mediating role of public service motivation (PSM) on the relationship between employees’ perceptions of corporate social responsibility (CSR) and organizational citizenship behavior (OCB). A sample of employees working in public… read more here.
Keywords: organizational citizenship; social responsibility; citizenship behavior; service motivation ... See more keywords
Does Gender Really Matter? Testing the Mediating Role of Public Service Motivation between Gender and Organizational Citizenship Behavior in Federal Agencies
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DOI: 10.1080/01900692.2020.1729187
Abstract: ABSTRACT Although a wide variety of studies have been conducted on the role of gender, public service motivation, and organizational citizenship behavior, the findings have not completely dispelled the suspicion about the causal relationship between… read more here.
Keywords: service motivation; organizational citizenship; public service; citizenship behavior ... See more keywords
Partial Metric Invariance of the International Measure of Public Service Motivation among Twelve Countries: A Research Note
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DOI: 10.1080/01900692.2021.1960372
Abstract: Kim et al. (2013) developed a four-dimensional 16-item measure of public service motivation (PSM), but it failed to achieve metric invariance across the 12 countries studied. When metric invariance... read more here.
Keywords: invariance; invariance international; metric invariance; service motivation ... See more keywords
Job Choice and Performance: Revisiting Core Assumptions about Public Service Motivation
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DOI: 10.1080/10967494.2015.1088493
Abstract: ABSTRACT Although there has been considerable enthusiasm for public service motivation (PSM) research in recent years, two of PSM's fundamental assumptions have been relatively untested: its impacts on job choice and on job performance. Using… read more here.
Keywords: service motivation; job; performance; job choice ... See more keywords
Does Public Service Motivation Matter? A Study of Participation in Various Volunteering Domains
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DOI: 10.1080/10967494.2018.1428254
Abstract: This article examines the extent to which public service motivation (PSM), more specifically the PSM dimension commitment to the public interest (CPI), is related to volunteering. The claims for th... read more here.
Keywords: service motivation; matter study; public service; motivation matter ... See more keywords
HOW IS PUBLIC SERVICE MOTIVATION AFFECTED BY REGULATORY POLICY CHANGES?
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DOI: 10.1080/10967494.2019.1642268
Abstract: Policies changing the conditions for frontline public service providers are frequent. However, we know little about whether and in what ways such policies feed back to the attitudes and motivation of the personnel. This article… read more here.
Keywords: service motivation; regulatory policy; service; public service ... See more keywords
Behavioral effects of public service motivation among citizens: testing the case of digital co-production
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DOI: 10.1080/10967494.2021.1937413
Abstract: In times where governments are increasingly unable to solve problems on their own, it is important to understand what motivates citizens to engage in co-production. Drawing on identity theory and o... read more here.
Keywords: behavioral effects; production; motivation among; service motivation ... See more keywords
The Roles of Strategic Human Resource Management and Person–Environment Fit On Nonprofit Public Service Motivation
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DOI: 10.1080/10999922.2020.1775059
Abstract: Abstract This study examines the relationship between public service motivation (i.e., intrinsically and voluntarily driven attitudes and dispositions), strategic human resource management, and person–environment fit in Korean nonprofit organizations in order to determine the ways… read more here.
Keywords: public service; service motivation; person environment; environment fit ... See more keywords
Public service motivation and customer service behaviour: testing the mediating role of emotional labour and the moderating role of gender
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DOI: 10.1080/14719037.2018.1500629
Abstract: ABSTRACT Prior research indicates that public service motivation (PSM) provides a motivational base for effective emotion regulation. This study extends this body of research by investigating how service workers in different gender groups regulate their… read more here.
Keywords: customer service; service motivation; emotional labour; role ... See more keywords
Public service motivation matters: examining the differential effects of challenge and hindrance stressors on organizational identification and turnover intention
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DOI: 10.1080/14719037.2019.1699944
Abstract: ABSTRACT Work-related stress and its employee outcomes are critical phenomena that warrant more research in public administration. Based on the two-dimensional stressor framework, this study investigates the relationships between both challenge and hindrance stressors with… read more here.
Keywords: service motivation; hindrance stressors; challenge hindrance; public service ... See more keywords