Sustainability assessment of the service operations at seven higher education institutions in Brazil
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DOI: 10.1016/j.jclepro.2018.11.293
Abstract: Abstract The objective of this paper is to test a procedure for assessing the adoption of sustainable practices in higher education technological institutions services, known as institutes of technology and polytechnic universities. The model, named… read more here.
Keywords: education institutions; service operations; education; higher education ... See more keywords
Quality-driven profitability analysis in service operations
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DOI: 10.1080/01605682.2020.1740624
Abstract: Abstract Service quality is one of the crucial factors for service providers to improve on their performance and enhance competitiveness in service operations. Service providers have been investing significant financial, material, and human resources to… read more here.
Keywords: quality; service quality; service; performance ... See more keywords