Military Family Advocacy in the U.S. Army: Program Service Outcomes and Family Participation
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DOI: 10.1007/s10826-017-0864-8
Abstract: Violence in military families remains a vexing problem. Since the advent of the Global War on Terror, there is inconsistent evidence that the prevalence of family violence is increasing, particularly during and after military deployments.… read more here.
Keywords: violence; family advocacy; service outcomes; program ... See more keywords
SOCO's impact on service outcomes of tour guides: the moderating effect of customers’ shopping orientation
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DOI: 10.1080/13683500.2015.1118444
Abstract: This research examines the effects of both sales-oriented and customer-oriented service strategies of tour guides on service outcomes: rapport, customer satisfaction, customer loyalty, and willingness to tip. This research also investigates how customers’ shopping orientation… read more here.
Keywords: tour guides; shopping orientation; service outcomes; customer ... See more keywords