Family ostracism and proactive customer service performance: An explanation from conservation of resources theory
Sign Up to like & getrecommendations! Published in 2019 at "Asia Pacific Journal of Management"
DOI: 10.1007/s10490-019-09677-x
Abstract: Despite the burgeoning interest in work-family conflict, little is known about how family stressors influences employees’ attitudes and behaviors in the workplace. This study focused on family ostracism and investigated its impact on employees’ proactive… read more here.
Keywords: service performance; customer service; family ostracism; family ... See more keywords
The link between tourism involvement and service performance: Evidence from frontline retail employees
Sign Up to like & getrecommendations! Published in 2018 at "Journal of Business Research"
DOI: 10.1016/j.jbusres.2017.10.039
Abstract: Despite the increasing attention on employee performance, empirical research to explain the consequences of employee involvement in tourism on their service performance has been overlooked. This study proposes new insights into theoretical concepts and evaluates… read more here.
Keywords: tourism involvement; service performance; involvement service; performance ... See more keywords
Evaluation of in-service performance factors of renders based on in-situ testing techniques
Sign Up to like & getrecommendations! Published in 2020 at "Journal of building engineering"
DOI: 10.1016/j.jobe.2020.101806
Abstract: Abstract In order to contribute to the knowledge about the influence of several factors on the in-service performance of renders, as well as about the applicability of in-situ testing techniques in the evaluation of their… read more here.
Keywords: testing techniques; evaluation; performance; situ testing ... See more keywords
Combined effects of franchise management strategies and employee service performance on customer loyalty: a multilevel perspective
Sign Up to like & getrecommendations! Published in 2017 at "Journal of Strategic Marketing"
DOI: 10.1080/0965254x.2017.1293137
Abstract: Abstract Although franchisee performance is likely to be influenced by franchisors’ management strategies, little is known about whether and how franchisors’ strategies affect franchisee employees’ performance. This study examines the combined effects of three franchisor… read more here.
Keywords: management strategies; management; customer loyalty; performance ... See more keywords
Supervisor incivility, job insecurity, and service performance among flight attendants: the buffering role of co-worker support
Sign Up to like & getrecommendations! Published in 2021 at "Current Issues in Tourism"
DOI: 10.1080/13683500.2021.1905618
Abstract: ABSTRACT Workplace incivility has received increasing attention from hospitality and tourism scholars because of its implications for service outcomes. In the present study, we focused on supervisor incivility as a factor that negatively affects flight… read more here.
Keywords: supervisor incivility; service performance; incivility;
Service performance evaluation of light-transmitting concrete lane markings on highways based on accelerated pavement testing
Sign Up to like & getrecommendations! Published in 2024 at "Road Materials and Pavement Design"
DOI: 10.1080/14680629.2024.2331184
Abstract: Applying light-transmitting concrete (LTC) to highway lane markings is a novel idea to increase the visual recognition distance and promote traffic safety. However, compared to its excellent visual recognition performance, its service performance has received… read more here.
Keywords: lane markings; performance; light transmitting; service performance ... See more keywords
Impact of Covid-19 pandemic on food and beverage service performance and behavioral intents: importance of sanitary measures
Sign Up to like & getrecommendations! Published in 2021 at "Journal of Foodservice Business Research"
DOI: 10.1080/15378020.2021.1936871
Abstract: Because of the Covid-19 pandemic, people are reluctant to dine out, which has severely impacted the hospitality industry. Based on the behavioral inhibition system theory, this research investigate... read more here.
Keywords: impact covid; beverage service; food beverage; service performance ... See more keywords
The impact of AI service failure on human employee behavior and customer service performance
Sign Up to like & getrecommendations! Published in 2025 at "International Journal of Contemporary Hospitality Management"
DOI: 10.1108/ijchm-08-2024-1209
Abstract: This study aims to investigate how and when artificial intelligence (AI) service failure stimulates employees’ differentiated work behaviors. A multi-wave, multi-source survey involving 284 employee-supervisor pairs was conducted across 15 four-star and five-star hotels in… read more here.
Keywords: service; service failure; customer service; service performance ... See more keywords
Health-oriented leadership and service performance in hospitality workplaces: the indirect effect of psychological well-being
Sign Up to like & getrecommendations! Published in 2025 at "International Journal of Contemporary Hospitality Management"
DOI: 10.1108/ijchm-09-2024-1368
Abstract: As attention on wellness and health continues to grow in the hospitality industry, this study brings health-oriented leadership (HOL) to the field’s research conversation. Drawing from the conservation of resources theory and social exchange theory,… read more here.
Keywords: hospitality; hol; health; service performance ... See more keywords
Obliged to follow your command: examining how and when servant leadership affects service performance.
Sign Up to like & getrecommendations! Published in 2024 at "Journal of health organization and management"
DOI: 10.1108/jhom-02-2024-0042
Abstract: PURPOSE This study is undertaken to explain how servant leadership affects employees' service performance through their felt obligation toward their leaders. Furthermore, the study explores how the relationship between felt obligation and service performance is… read more here.
Keywords: obligation toward; felt obligation; servant leadership; performance ... See more keywords
Multifunctional In-Situ Testing Device for Investigating the Service Performance of Materials
Sign Up to like & getrecommendations! Published in 2023 at "IEEE Transactions on Instrumentation and Measurement"
DOI: 10.1109/tim.2023.3239900
Abstract: To obtain the change rule of material/structure service performance under complex working conditions, this study developed a material/structure mechanical property testing device with multiload and multiphysics loading functions. The features of this device include its… read more here.
Keywords: testing device; service; service performance; device ... See more keywords