Fostering organizational change through co-production. Insights from an Italian experience
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DOI: 10.1007/s12208-018-0205-7
Abstract: Even though public service co-production is achieving a growing popularity among scholars and practitioners, there is limited evidence on its implications and consequences. To contribute in filling such a gap, this paper investigates the role… read more here.
Keywords: fostering organizational; service production; organizational change; production ... See more keywords
Outlining the role of experiential expertise in professional work in health care service co-production
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DOI: 10.1080/17482631.2021.1954744
Abstract: ABSTRACT Patient and public involvement is widely thought to be important in the improvement of health care delivery and in health equity.Purpose: The article examines the role of experiential knowledge in service co-production in order… read more here.
Keywords: health; health care; role experiential; service production ... See more keywords
Reading Public Service Co-Production through the Lenses of Requisite Variety
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DOI: 10.5539/ijbm.v12n2p1
Abstract: This paper conceives municipalities as Smart Local Service Systems (SLSS), where co-production and variety perform as key resources to merge service quality and sustainability. The attention is focused on local public transport services, where users’… read more here.
Keywords: requisite variety; production; service quality; service ... See more keywords