Regional regulators in health care service under quality competition: A game theoretical model
Sign Up to like & getrecommendations! Published in 2018 at "Health Economics"
DOI: 10.1002/hec.3805
Abstract: In several countries, health care services are provided by public and/or private subjects, and they are reimbursed by the government, on the basis of regulated prices (in most countries, diagnosis-related group). Providers take prices as… read more here.
Keywords: service quality; quality; health care; regional regulators ... See more keywords
Service quality guarantee design: obedience behavior, demand updating and information asymmetry
Sign Up to like & getrecommendations! Published in 2020 at "Annals of Operations Research"
DOI: 10.1007/s10479-020-03623-7
Abstract: With the increasingly fierce market competition and the rapid development of advanced logistics technology, service quality guarantee and demand updating become effective ways to promote procurement decisions in logistics supply chain. However, information asymmetry and… read more here.
Keywords: service quality; obedience; service; demand updating ... See more keywords
Hailing a change: comparing taxi and ridehail service quality in Los Angeles
Sign Up to like & getrecommendations! Published in 2020 at "Transportation"
DOI: 10.1007/s11116-020-10086-z
Abstract: For decades, taxis have provided for-hire vehicle service without significant competition from other modes. But in 2012, ride-hail services such as Uber and Lyft upended the taxi business model by connecting riders to drivers through… read more here.
Keywords: ride hailing; los angeles; ride; taxi ... See more keywords
Service quality, satisfaction and behavioral intentions towards public transport from the point of view of private vehicle users
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DOI: 10.1007/s11116-021-10175-7
Abstract: In order to attract car users towards the public transport services in an urban and metropolitan context, contributing to a sustainable mobility in cities, it is fundamental to improve our knowledge of service quality perceptions,… read more here.
Keywords: behavioral intentions; private vehicle; service quality; public transport ... See more keywords
Benchmarking service quality in the urban water industry
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DOI: 10.1007/s11123-019-00545-w
Abstract: Providing secure and affordable drinking water and sewerage services is the primary mandate of the urban water industry. Water businesses must balance their service obligations and the quality of service delivered in order to maximize… read more here.
Keywords: water; benchmarking service; service quality; urban water ... See more keywords
Evaluating the impact of service quality on the dynamics of customer satisfaction in the telecommunication industry of Jorhat, Assam
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DOI: 10.1007/s11235-018-0514-5
Abstract: Service quality acts as an antecedent to customer satisfaction (CS). Evaluation of service quality in an enterprise is vital to improve productivity and increase CS. Usually, it is difficult to rate service quality due to… read more here.
Keywords: quality; telecommunication; service quality; service ... See more keywords
Measuring the Service Quality of Urban Rail Transit Based on Interval-Valued Intuitionistic Fuzzy Model
Sign Up to like & getrecommendations! Published in 2019 at "Ksce Journal of Civil Engineering"
DOI: 10.1007/s12205-019-0937-x
Abstract: The service quality is a key driving factor of passengers’ intention of reusing the urban rail transit. Developing and using multi-criteria evaluation models to prioritize rail transit service quality is important for promoting sustainable development… read more here.
Keywords: service quality; rail transit; service; urban rail ... See more keywords
An Area Similarity Measure for Trapezoidal Interval Type-2 Fuzzy Sets and Its Application to Service Quality Evaluation
Sign Up to like & getrecommendations! Published in 2021 at "International Journal of Fuzzy Systems"
DOI: 10.1007/s40815-021-01099-6
Abstract: Service quality evaluation is of highly significance because it is the first step to make continuous improvements in providing service. However, the existing evaluation methods mostly model evaluation information by crisp number or Type-1 fuzzy… read more here.
Keywords: type fuzzy; similarity; service quality; evaluation ... See more keywords
The effects of perceived brand orientation and perceived service quality in the higher education sector
Sign Up to like & getrecommendations! Published in 2019 at "Eurasian Business Review"
DOI: 10.1007/s40821-018-00115-4
Abstract: Brand orientation and service quality have been recognized as having a positive impact on organizational performance in both for-profit and nonprofit sectors. With the ever-increasing competition in the higher education context, institutions will achieve growth… read more here.
Keywords: service quality; brand; brand orientation;
Decision method for the optimal number of logistics service providers with service quality guarantee and revenue fairness
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DOI: 10.1016/j.apm.2017.03.058
Abstract: Abstract This study investigates the problem that logistics service integrator (LSI) selects the optimal number of its functional logistics service providers (FLSPs) based on the service quality defect guarantee promised by FLSP and the revenue… read more here.
Keywords: optimal number; logistics service; service providers; service quality ... See more keywords
Interval type-2 hesitant fuzzy set method for improving the service quality of domestic airlines in Turkey
Sign Up to like & getrecommendations! Published in 2018 at "Journal of Air Transport Management"
DOI: 10.1016/j.jairtraman.2018.01.008
Abstract: This study investigates the level of service quality of domestic airlines in Turkey travelling between Istanbul and London and compares those airline companies according to a set of pre-determined criteria. A practical multi-criteria decision making… read more here.
Keywords: quality domestic; domestic airlines; service quality; service ... See more keywords