Transformative service research, service design, and social entrepreneurship
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DOI: 10.1108/josm-05-2019-0139
Abstract: Purpose The purpose of this paper is to provide an interdisciplinary framework bridging service design and social entrepreneurship with transformative service research (TSR) to create greater syner ... read more here.
Keywords: transformative service; design social; service design; service ... See more keywords
Robotic transformative service research: deploying social robots for consumer well-being during COVID-19 and beyond
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DOI: 10.1108/josm-05-2020-0145
Abstract: Purpose: Besides the direct physical health consequences, through social isolation COVID-19 affects a considerably larger share of consumers with deleterious effects for their psychological well-being Two vulnerable consumer groups are particularly affected: older adults and… read more here.
Keywords: transformative service; research; robotic transformative; service ... See more keywords
Opportunities for ethnographic methodologies in B2B service research
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DOI: 10.1108/jsm-04-2019-0159
Abstract: This paper highlights the suitability, application and fruitful opportunities for ethnographic methodologies in contemporary B2B service research.,This paper is based on a literature review and conceptual analysis of ethnographic research methodology and B2B service literatures.,This… read more here.
Keywords: opportunities ethnographic; research; paper; service research ... See more keywords
Rethinking the actor in service research: toward a processual view of identity dynamics
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DOI: 10.1108/jstp-11-2018-0245
Abstract: Only a few concepts in the service literature are as pervasive yet as undertheorized as is the concept of the actor. With a growing interest toward value creation as a systemic and institutionally guided phenomenon,… read more here.
Keywords: identity dynamics; actor; paper; service ... See more keywords
Transformative Sport Service Research: Linking Sport Services With Well-Being
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DOI: 10.1123/jsm.2020-0102
Abstract: The performance of sport organizations has been traditionally examined from the perspective of attaining strategic and operational goals (e.g., profitability, sporting performance). However, contemporary examples point to a need to expand sport organizations’ goals through consideration… read more here.
Keywords: service research; transformative sport; sport; sport service ... See more keywords
Moving Service Research Forward
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DOI: 10.1177/10946705211040022
Abstract: This editorial outlines the vision that the new Journal of Service Research editorial team has about moving service research forward, which requires more than just duplicating the service research of the past. We encourage authors… read more here.
Keywords: research forward; moving service; service; service research ... See more keywords
Transformative service research methodologies for vulnerable participants
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DOI: 10.1177/14707853221139204
Abstract: Understanding vulnerable consumers when conducting Transformative Service Research (TSR) is essential but these consumers and their contexts are often complex and difficult to research. Despite a movement towards TSR methodologies suitable for studying vulnerable participants… read more here.
Keywords: vulnerable participants; service; transformative service; service research ... See more keywords