Service robots are an option for contactless services due to the COVID-19 pandemic in the hotels
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DOI: 10.1007/s40622-021-00300-x
Abstract: The development of robotics in the current COVID-19 pandemic scenario can change the face of the industries. Robots are becoming more prominent in the hospitality industry. In this scenario, the usage of service robots for… read more here.
Keywords: study; robots option; service; service robots ... See more keywords
Do travelers trust intelligent service robots?
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DOI: 10.1016/j.annals.2020.102886
Abstract: Abstract This research investigates travelers' trust in intelligent autonomous technologies based on two studies involving self-driving transportation and robot bartenders. Targeting travelers residing in the United States, online questionnaire was distributed to test the relationships… read more here.
Keywords: trust; trust intelligent; travelers trust; service robots ... See more keywords
Multifaceted trust in tourism service robots
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DOI: 10.1016/j.annals.2020.102888
Abstract: Abstract In recognizing the increase in the use of service robots by service industries, identifying the structure of trust in intelligent robots is crucial for tourism studies. This paper first proposes a model of multifaceted… read more here.
Keywords: tourism service; multifaceted trust; trust tourism; service ... See more keywords
The perils of hotel technology: The robot usage resistance model
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DOI: 10.1016/j.ijhm.2022.103174
Abstract: The COVID-19 outbreak has accelerated the development of service robots. However, service robots in some hotels have been put aside despite successful adoption. This study thus focuses on hotel employees' inhibited continuous usage intention by… read more here.
Keywords: resistance; hotel; service; robot usage ... See more keywords
Service robots as a tool for physical distancing in tourism
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DOI: 10.1080/13683500.2020.1774518
Abstract: ABSTRACT COVID-19 pandemic is affecting negatively the tourism and hospitality industry. As people must avoid physical interaction, service robots can be a useful tool to ensure a high level of physical social distance during the… read more here.
Keywords: tourism service; tourism; physical distancing; tourism hospitality ... See more keywords
Deep affection: service robots increase brand love of restaurants
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DOI: 10.1108/bfj-06-2024-0631
Abstract: PurposeService robots with advanced artificial intelligence (AI) can collect data on customer preferences, understand complex requests, improve services, and tailor marketing strategies. This study examined how perceived relatedness, perceived warmth, and customer–AI-assisted exchanges (CAIX) of… read more here.
Keywords: brand love; brand; service; research ... See more keywords
Foreseeing the future of robotics in service sector: unveiling factors influence individual behavior to adopt services robots
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DOI: 10.1108/fs-05-2024-0111
Abstract: Purpose The artificial intelligence-enabled service robot has the potential to serve in consumer market. However, there is limited knowledge of how users across the globe respond to this innovation. Therefore, the purpose of this study… read more here.
Keywords: quality; robotics; robot; service ... See more keywords
Utilitarian vs hedonic roles of service robots and customer stereotypes: a person–environment fit theory perspective
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DOI: 10.1108/ijchm-05-2023-0668
Abstract: Purpose Drawing on person–environment fit theory, this study aims to investigate how the relationships between service task types (i.e. utilitarian and hedonic service tasks) and perceived authenticity (i.e. service and brand authenticity) differ under different… read more here.
Keywords: environment fit; service robots; authenticity; service ... See more keywords
Can cuteness soften my anxiety? The impact of conversational styles of service robots on consumer service acceptance
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DOI: 10.1108/ijchm-05-2024-0758
Abstract: Purpose As artificial intelligence technology empowers service robots, they increasingly communicate with consumers in a human-like manner. This study aims to investigate the effect of service robots’ different conversational styles (competent conversational style vs. cute… read more here.
Keywords: consumer; conversational styles; service; conversational style ... See more keywords
Viva robonomics!? Cost–benefit analysis of robots and future directions in service and robonomics research
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DOI: 10.1108/josm-12-2024-0527
Abstract: PurposeDespite extensive research on the design and adoption of service robots, their efficiency—specifically, the impact on costs, revenues and profitability—has received limited attention. This essay seeks to stimulate a scholarly conversation on this topic by… read more here.
Keywords: benefit analysis; cost benefit; service; research ... See more keywords
How to shape consumer preference for service robots? A meta-analysis of use intention
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DOI: 10.1108/jstp-12-2024-0425
Abstract: Recent technical advancements have boosted service robot adoption in the service industry. To facilitate their integration in service delivery, this study develops and tests a framework that leverages human–robot interaction to shape consumer preferences and focuses… read more here.
Keywords: meta analysis; service; shape consumer; service robots ... See more keywords