Service robots are an option for contactless services due to the COVID-19 pandemic in the hotels
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DOI: 10.1007/s40622-021-00300-x
Abstract: The development of robotics in the current COVID-19 pandemic scenario can change the face of the industries. Robots are becoming more prominent in the hospitality industry. In this scenario, the usage of service robots for… read more here.
Keywords: study; robots option; service; service robots ... See more keywords
Do travelers trust intelligent service robots?
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DOI: 10.1016/j.annals.2020.102886
Abstract: Abstract This research investigates travelers' trust in intelligent autonomous technologies based on two studies involving self-driving transportation and robot bartenders. Targeting travelers residing in the United States, online questionnaire was distributed to test the relationships… read more here.
Keywords: trust; trust intelligent; travelers trust; service robots ... See more keywords
Multifaceted trust in tourism service robots
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DOI: 10.1016/j.annals.2020.102888
Abstract: Abstract In recognizing the increase in the use of service robots by service industries, identifying the structure of trust in intelligent robots is crucial for tourism studies. This paper first proposes a model of multifaceted… read more here.
Keywords: tourism service; multifaceted trust; trust tourism; service ... See more keywords
The perils of hotel technology: The robot usage resistance model
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DOI: 10.1016/j.ijhm.2022.103174
Abstract: The COVID-19 outbreak has accelerated the development of service robots. However, service robots in some hotels have been put aside despite successful adoption. This study thus focuses on hotel employees' inhibited continuous usage intention by… read more here.
Keywords: resistance; hotel; service; robot usage ... See more keywords
Service robots as a tool for physical distancing in tourism
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DOI: 10.1080/13683500.2020.1774518
Abstract: ABSTRACT COVID-19 pandemic is affecting negatively the tourism and hospitality industry. As people must avoid physical interaction, service robots can be a useful tool to ensure a high level of physical social distance during the… read more here.
Keywords: tourism service; tourism; physical distancing; tourism hospitality ... See more keywords
A Novel Slot-Gated Model Combined With a Key Verb Context Feature for Task Request Understanding by Service Robots
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DOI: 10.1109/access.2019.2931576
Abstract: Spoken language understanding (SLU) is a fundamental to service robot handling of natural language task requests. There are two main basic problems in SLU, namely, intent determination (ID) and slot filling (SF). The slot-gated recurrent… read more here.
Keywords: service robots; slot gated; task; slot ... See more keywords
Broadband Sound Source Localisation via Non-Synchronous Measurements for Service Robots: A Tensor Completion Approach
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DOI: 10.1109/lra.2022.3212665
Abstract: Constraint by the physical geometry, the lower and upper frequency bound and the scale of the scanning area of a microphone array are limited. Owing to its movable feature, for the service robots, achieving a… read more here.
Keywords: synchronous measurements; sound source; tensor completion; non synchronous ... See more keywords
Service Robots in Long-Term Care: A Consumer-Centric View
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DOI: 10.1177/10946705221110849
Abstract: Service robots with advanced intelligence capabilities can potentially transform servicescapes. However, limited attention has been given to how consumers experiencing vulnerabilities, particularly those with disabilities, envisage the characteristics of robots’ prospective integration into emotionally intense… read more here.
Keywords: long term; consumer; service; service robots ... See more keywords
Partners or Opponents? How Mindset Shapes Consumers’ Attitude Toward Anthropomorphic Artificial Intelligence Service Robots
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DOI: 10.1177/10946705231169674
Abstract: The use of artificial intelligence (AI) service robots is on the rise. With service frontlines gradually shifting to human–robot interactions, the question of whether the anthropomorphism of robots facilitates or constrains consumers’ experiences has emerged.… read more here.
Keywords: toward anthropomorphic; service; artificial intelligence; service robots ... See more keywords
Effects of Resistance Barriers to Service Robots on Alternative Attractiveness and Intention to Use
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DOI: 10.1177/21582440221099293
Abstract: This study examined the effect of resistance barriers on alternative attractiveness of service robots and intention to use to explain the effect of innovation resistance against such robots on customer behavior. An online survey was… read more here.
Keywords: intention use; service robots; resistance; resistance barriers ... See more keywords
Service Robots in Wuhan Cabin Hospitals
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DOI: 10.18494/sam.2021.3235
Abstract: medical service robot, human-robot interaction, COVID-19, sensor fusion The cabin hospitals used for COVID-19 victims have an infectious environment and thus require highly autonomous systems to provide various services. This article presents a multirobot architecture… read more here.
Keywords: robots wuhan; wuhan cabin; robot; service ... See more keywords