The black sheep in hospitality organizations: how and when coworker service sabotage hinders employee service creativity
Sign Up to like & getrecommendations! Published in 2023 at "International Journal of Contemporary Hospitality Management"
DOI: 10.1108/ijchm-07-2022-0822
Abstract: Purpose The purpose of this paper is to propose a research model in which coworker service sabotage influences hospitality employees’ service creativity via work engagement. It also aims to test the moderating effect of sensitivity… read more here.
Keywords: service; service sabotage; hospitality; coworker service ... See more keywords
I Will Hurt You for This, When and How Subordinates Take Revenge From Abusive Supervisors: A Perspective of Displaced Revenge
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DOI: 10.3389/fpsyg.2020.503153
Abstract: Abusive supervision, defined as subordinates’ perception of the extent to which supervisors engage in the sustained display of hostile verbal and non-verbal behaviors, excluding physical contact, is associated with various negative outcomes. This has made… read more here.
Keywords: abusive supervisors; service sabotage; abusive supervision; service ... See more keywords
Cost of Serving Others: A Moderated Mediation Model of OCB, Ego Depletion, and Service Sabotage
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DOI: 10.3389/fpsyg.2021.595995
Abstract: Taking support from ego-depletion theory, this study examines ego depletion as a mechanism that explains how employees’ organizational citizenship behavior (OCB) leads to antagonistic consequences, i.e., service sabotage. Employees’ positive psychological capital (PsyCap) is considered… read more here.
Keywords: ego depletion; service sabotage; cost serving; depletion ... See more keywords