The impact of after sale service and service quality on word of mouth, mediating role of customer satisfaction
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DOI: 10.1504/ijsom.2018.10017437
Abstract: The purpose of the paper is to investigate the effect of after sale service and service quality on word of mouth as well as testing the mediating role of customer satisfaction. Data were collected through… read more here.
Keywords: sale service; quality; customer; service ... See more keywords
University Credits as a Measure of Teachers’ Pre-service and In-Service Training: A Longitudinal Approach Using Swedish Data
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DOI: 10.3389/fpsyg.2021.709624
Abstract: In this study, we accessed information about the university credits of all teachers born after 1971 in Sweden as a means of ascertaining the development of their subject knowledge. We examined the university credits they… read more here.
Keywords: university credits; pre service; service; service service ... See more keywords