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Published in 2022 at "Journal of Business Research"
DOI: 10.1016/j.jbusres.2021.09.030
Abstract: Abstract Consumers share the physical environment with other consumers in various service settings. The presence of other consumers is a critical part of the service experience and can influence consumer behavior. What is the underlying…
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Keywords:
similarity;
income similarity;
impact demographic;
service setting ... See more keywords