Articles with "service technology" as a keyword



An exploration of pre-service technology teachers perceived preparedness to teach and promote well-being in Irish post-primary schools

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Published in 2025 at "International Journal of Technology and Design Education"

DOI: 10.1007/s10798-025-09988-9

Abstract: Supporting mental and physical well-being during adolescence is critical for positive individual development and growth (Aston, 2018; Borland et al., 2022). Influenced by factors such as schooling, family dynamics, and social media (Žukauskienė, 2014), well-being… read more here.

Keywords: technology; post primary; pre service; service technology ... See more keywords

Self-service technology kiosk design for restaurants: An QFD application

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Published in 2021 at "International Journal of Hospitality Management"

DOI: 10.1016/j.ijhm.2020.102757

Abstract: Abstract Self-service technology (SST) has been increasingly integrated into today’s service industry. The ability to understand how customers perceive SST and improve its quality is therefore important for both researchers and practitioners. Applying the Quality… read more here.

Keywords: service technology; self service; service; design restaurants ... See more keywords

The power of customer-to-customer self-service technology in enhancing customer-to-customer interactions

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Published in 2024 at "European Journal of Marketing"

DOI: 10.1108/ejm-06-2023-0504

Abstract: Purpose This research paper aims to examine the power of customer-to-customer (C2C) oriented self-service technology (SST) in enhancing customers’ perceived C2C interaction qualities in collectively interactive service settings where C2C interactions are crucial for value… read more here.

Keywords: collectively interactive; self service; service; service technology ... See more keywords

Service Technology: Definition and Characteristics Based on a Patent Database

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Published in 2017 at "Service science"

DOI: 10.1287/serv.2016.0170

Abstract: With the rise of service innovation, service is no longer considered peripheral to the business environment, and is increasingly being seen as a core offering to customers. Technology has played a central role in the… read more here.

Keywords: service technology; technology definition; database service; service ... See more keywords

SELF-SERVICE TECHNOLOGY (SST) IMPLICATION TOWARD INTENTION TO REVISIT IN SMALL HOTELS: A CASE STUDY OF NAKHON RATCHASIMA PROVINCE, THAILAND

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Published in 2022 at "GeoJournal of Tourism and Geosites"

DOI: 10.30892/gtg.41225-859

Abstract: Self-service technology is an innovation that requires communication over the Internet through high-efficiency platforms. However, with the ability of each guest, it may cause problems in technology use. This study aims to investigate the effect… read more here.

Keywords: technology; small hotels; service; self service ... See more keywords

Key Factors in the Continuance of Self-Service Technology and Its Mobile App Adoption—A Case Study of Convenience Stores in Taiwan

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Published in 2025 at "Applied Sciences"

DOI: 10.3390/app15073804

Abstract: Past literature has advocated the integration of channels through the offline-to-online and online-to-offline models. However, little research has investigated the interrelationships effects between the two channels. Drawing on the literature from self-service technology (SST) and… read more here.

Keywords: self service; convenience stores; convenience; service technology ... See more keywords

Elderly Users’ Emotional and Behavioral Responses to Self-Service Technology in Fast-Food Restaurants

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Published in 2023 at "Behavioral Sciences"

DOI: 10.3390/bs13040284

Abstract: While COVID-19 has accelerated digital transformation, increasing labor costs and 52-h workweek rules are replacing human labor with self-service technologies (SSTs). Self-service technology is increasingly being implemented in restaurant settings. However, the elderly, who have… read more here.

Keywords: fast food; food restaurants; service; elderly users ... See more keywords