Articles with "servicescape attributes" as a keyword



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Do the servicescape of public and private hospitals differ? The Malaysian context

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Published in 2019 at "International Journal of Quality and Service Sciences"

DOI: 10.1108/ijqss-04-2018-0043

Abstract: Purpose This study aims to explore if public and private hospitals have differing servicescape attributes. Design/methodology/approach The study uses a two-stage (EFA and CFA) procedure for identifying the servicescape attributes and examining their validity in… read more here.

Keywords: servicescape attributes; servicescape public; private hospitals; hospitals differ ... See more keywords