Do the servicescape of public and private hospitals differ? The Malaysian context
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DOI: 10.1108/ijqss-04-2018-0043
Abstract: Purpose This study aims to explore if public and private hospitals have differing servicescape attributes. Design/methodology/approach The study uses a two-stage (EFA and CFA) procedure for identifying the servicescape attributes and examining their validity in… read more here.
Keywords: servicescape attributes; servicescape public; private hospitals; hospitals differ ... See more keywords