The influence of servant leadership on an organization’s serving-driven capabilities in a Kuwaiti bank environment
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DOI: 10.1108/ijbm-08-2019-0280
Abstract: The purpose of this paper is threefold: first, to test the direct influence of servant leadership (SL) on an organization’s serving-driven capabilities (S-DC). Second, to test the indirect effect of SL on employee customer-service behaviors… read more here.
Keywords: servant leadership; serving driven; influence servant; bank ... See more keywords