Electronic logistics service quality and repurchase intention in e-tailing: Catalytic role of shopping satisfaction, payment options, gender and returning experience
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DOI: 10.1016/j.jretconser.2020.102360
Abstract: Abstract This paper empirically examines the mediating role of shopping satisfaction between electronic logistics service quality (e-LSQ) and repurchase intention. Further, this paper investigates the moderating role of gender, payment options, and returns or replacement… read more here.
Keywords: satisfaction; repurchase intention; shopping satisfaction; role ... See more keywords