Multi-sided marketplaces and the transformation of retail: A service systems perspective
Sign Up to like & getrecommendations! Published in 2019 at "Journal of Retailing and Consumer Services"
DOI: 10.1016/j.jretconser.2019.04.015
Abstract: Retail is undergoing a series of major transformations as platform-based multi-sided marketplaces, like Amazon, Alibaba, eBay, JD.com and Rakuten, are challenging incumbent retailers. From the thriving brick and mortar stores and the development of shopping… read more here.
Keywords: systems perspective; service systems; multi sided; sided marketplaces ... See more keywords