The Smart Home: How Consumers Craft New Service Networks by Combining Heterogeneous Smart Domestic Products
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DOI: 10.1177/1094670520929095
Abstract: Service research suggests homes are becoming increasingly connected as consumers automate and personalize new forms of service provision. Yet, large-scale empirical evidence on how and why consumers automate smart domestic products (SDPs) is lacking. To… read more here.
Keywords: smart domestic; consumers craft; smart home; domestic products ... See more keywords