Smart service experience in hospitality and tourism services
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DOI: 10.1108/josm-11-2018-0377
Abstract: Purpose The purpose of this paper is to offer a discussion, definition and comprehensive conceptualization of the smart service experience, i.e. the way guests and customers in hospitality and tourism experience and value the use… read more here.
Keywords: smart services; service; experience; smart service ... See more keywords
Roadmapping for Data: Concept and Typology of Data-Integrated Smart-Service Roadmaps
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DOI: 10.1109/tem.2020.3013295
Abstract: Data become critical in the recent business environment, especially in the smart service where value is generation via data analytics to support self-reconfigured, instrumented, interconnected, and intelligent characteristics. Thus, data have been recognized as important… read more here.
Keywords: typology data; data integrated; typology; smart service ... See more keywords
Capturing smart service systems: Development of a domain‐specific modelling language
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DOI: 10.1111/isj.12269
Abstract: Over the last years, the nature of service has changed owing to conceptual advances and developments in information technology. These developments have given rise to novel types of service and smart service systems (SSS), ie,… read more here.
Keywords: service systems; modelling language; smart service; domain specific ... See more keywords
How Smart Should a Service Robot Be?
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DOI: 10.1177/10946705221107704
Abstract: Service robots are taking over the frontline. They can possess three types of artificial intelligence (AI): mechanical, thinking, and feeling AI. Although these intelligences determine how service robots can help customers, not much is known… read more here.
Keywords: service; positive emotions; smart service; service robot ... See more keywords