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Published in 2025 at "Journal of Consumer Behaviour"
DOI: 10.1002/cb.2499
Abstract: This study explores the positive and negative effects of perceived smartness and humanness on consumer acceptance of service robotic agents, particularly, regarding the formation of value creators such as trust and positive attitude toward human–robot…
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Keywords:
positive negative;
human robot;
robot;
smartness humanness ... See more keywords