Field investigations of a smiley-face polling station for recording occupant satisfaction with indoor climate
Sign Up to like & getrecommendations! Published in 2020 at "Building and Environment"
DOI: 10.1016/j.buildenv.2020.107266
Abstract: Abstract The use of smiley-face polling stations has had a rapid growth as a means of automatically and efficiently collecting user satisfaction verdicts in airports, restrooms, museums, and retail. Their advantages are that they are… read more here.
Keywords: satisfaction; smiley face; satisfaction indoor; occupant satisfaction ... See more keywords
Service with a smiley face: Emojional contagion in digitally mediated relationships
Sign Up to like & getrecommendations! Published in 2020 at "International Journal of Research in Marketing"
DOI: 10.1016/j.ijresmar.2019.09.004
Abstract: Abstract The lack of typical nonverbal cues in digitally mediated marketing communication (e.g., text messages, social media etc.) creates special challenges for marketers desiring to manage customer relationships. To overcome these limitations, marketers have turned… read more here.
Keywords: smiley face; digitally mediated; service smiley; contagion ... See more keywords
Effects of Smiley Face Scales on Visual Processing of Satisfaction Questions in Web Surveys
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DOI: 10.1177/0894439316674166
Abstract: Web surveys permit researchers to use graphic or symbolic elements alongside the text of response options to help respondents process the categories. Smiley faces are one example used to communicate positive and negative domains. How… read more here.
Keywords: smiley face; web surveys; face scales; smiley faces ... See more keywords
Inconsistencies in the drawing and interpretation of smiley faces: an observational study
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DOI: 10.1186/s13104-018-3185-0
Abstract: ObjectivesPre-prepared smiley face symbols are used widely to gather information on, for example, satisfaction with services or health and well-being. We investigated how women and men of different ages respond when asked to draw a… read more here.
Keywords: smiley face; smiley; inconsistencies drawing; study ... See more keywords