The restaurant social servicescape: Establishing a nomological framework
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DOI: 10.1016/j.ijhm.2018.01.022
Abstract: Abstract Understanding the effects of the service environment on consumption behavior has become an important topic of research in the hospitality literature in recent years. While much of the initial research in this stream has… read more here.
Keywords: restaurant social; framework; servicescape establishing; social servicescape ... See more keywords
The interplay between physical and social servicescape: investigating negative CCI
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DOI: 10.1108/jsm-04-2022-0148
Abstract: Purpose Negative customer-to-customer interactions (NCCI) occurring in physical service encounters can have a detrimental effect on a focal customer’s experience. This paper aims to explore how the interplay between the physical servicescape and the presence… read more here.
Keywords: servicescape; physical social; social servicescape; interplay physical ... See more keywords