Quality management practices and sustainable performance: examining the role of soft TQM as mediator
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DOI: 10.1504/ijise.2019.10018817
Abstract: Malaysian managers are trying to implement quality management (QM) practices in their industries to be competitive. However, few empirical studies are conducted in the developing economy of Malaysia to examine the role of TQM soft… read more here.
Keywords: sustainable performance; soft tqm; mediator; management practices ... See more keywords