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Published in 2020 at "Current Issues in Tourism"
DOI: 10.1080/13683500.2020.1735318
Abstract: ABSTRACT Robots and artificial intelligence represent a newly emerging trend in tourism and hospitality. However, studies examining how cultural perceptions influence tourists’ experiences interacting with service robots are lacking. In response to the industrial trend,…
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Keywords:
influence;
robot staffed;
influence culture;
service ... See more keywords