Quality management standards, institutionalization and organizational implications: A longitudinal analysis
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DOI: 10.1016/j.ijpe.2018.03.028
Abstract: Abstract We explore longitudinally how the institutionalization of quality management standards would lead to paradoxical performance implications. Specifically, we examine the organizational consequences of ISO 9000 adoption when the standard was increasingly institutionalized in the… read more here.
Keywords: quality management; standards institutionalization; management standards; management ... See more keywords