Adapt to not just survive but thrive: resilience strategies of five-star hotels at difficult times
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DOI: 10.1108/ijchm-10-2020-1194
Abstract: Purpose This research aims to explore the strategies and tactics taken by five-star hotels to create and sustain competitiveness at difficult times, the role of innovation among the initiatives taken and the factors that influence… read more here.
Keywords: five star; management; star hotels; difficult times ... See more keywords
Influence of Technology and ICT Policies on Hotel Guest Satisfaction in the Hotel Industry: A Case of 4 and 5 Star Rated Hotels in Nairobi City
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DOI: 10.53819/81018102t6054
Abstract: The adoption of ICT in the hospitality industry is important in the development of business, minimizing costs and the generation of revenue as well as to reach more customers. Across the world, the use of… read more here.
Keywords: star hotels; hotels nairobi; guest satisfaction; technology ... See more keywords