How do perceptions of verbal statements and nonverbal actions as empathetic differ by medical appointment context?
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DOI: 10.1016/j.pec.2019.08.016
Abstract: OBJECTIVE Empathy is a crucial component of the provider-patient relationship. This research tested a list of 18 verbal statements and 21 nonverbal actions, which healthcare providers can use to provide empathy. METHODS Prior to rating… read more here.
Keywords: medical appointment; statements nonverbal; perceptions verbal; nonverbal actions ... See more keywords