Supervisor incivility, job insecurity, and service performance among flight attendants: the buffering role of co-worker support
Sign Up to like & getrecommendations! Published in 2021 at "Current Issues in Tourism"
DOI: 10.1080/13683500.2021.1905618
Abstract: ABSTRACT Workplace incivility has received increasing attention from hospitality and tourism scholars because of its implications for service outcomes. In the present study, we focused on supervisor incivility as a factor that negatively affects flight… read more here.
Keywords: supervisor incivility; service performance; incivility;
Supervisor incivility and how it affects subordinates' performance: a matter of trust
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DOI: 10.1108/pr-01-2017-0022
Abstract: To enhance the understanding of the mechanisms underlying the effects of incivility on outcomes, the purpose of this paper is to propose and test work engagement as a mediator of the impact of supervisor-initiated incivility… read more here.
Keywords: supervisor incivility; trust supervisor; incivility; performance ... See more keywords
Unlocking the Effect of Supervisor Incivility on Work Withdrawal Behavior: Conservation of Resource Perspective
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DOI: 10.3389/fpsyg.2022.887352
Abstract: Workplace incivility has gotten a lot of attention in recent decades. Researchers have looked at many forms of aggressive conduct in the workplace and their negative impacts on individuals and businesses. The goal of this… read more here.
Keywords: supervisor incivility; withdrawal; withdrawal behavior; work withdrawal ... See more keywords