Examining the cross-level mechanisms of the influence of supervisors’ job crafting on frontline employees’ engagement and performance
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DOI: 10.1108/ijchm-08-2022-1028
Abstract: Purpose Frontline employees’ proactive behaviors (i.e. job crafting) are critical to satisfying customers’ idiosyncratic needs. If the supervisors practice job crafting, their subordinates are more likely to mimic such behaviors. However, there has been limited… read more here.
Keywords: job; level mechanisms; job crafting; supervisors job ... See more keywords