I need you, but do I love you? Strong ties and innovation in supplier-customer relations
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DOI: 10.1016/j.emj.2021.01.009
Abstract: Abstract Research on supplier–customer relationships has attracted a great deal of attention, as such relationships can positively impact firms’ knowledge acquisition and innovation. Within this stream of research, strong ties with customers have been explored… read more here.
Keywords: tie strength; strong ties; supplier customer; innovation ... See more keywords
The Impact of Social Media Technologies on Supplier and Customer Relationship Management: An Empirical Analysis in the U.S.
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DOI: 10.1109/access.2020.3043143
Abstract: Social media has received considerable research attention in various academic disciplines but is still in its infancy in operations management. In particular, the existing literature does not provide sufficient empirical evidence on how social media… read more here.
Keywords: management; customer relationship; social media; supplier customer ... See more keywords