Upscale hotel employees’ surface acting: The roles of perceived individualized consideration and emotional intelligence
Sign Up to like & getrecommendations! Published in 2019 at "Journal of Hospitality and Tourism Management"
DOI: 10.1016/j.jhtm.2019.09.001
Abstract: Abstract Emotional labor is considered as part of occupational norms, especially in the upscale hotel industry that offers high-end customer services. This study focuses on the positive effects of surface acting and examines how hotel… read more here.
Keywords: hotel employees; surface acting; individualized consideration; upscale hotel ... See more keywords
Exploring the impact of surface acting on nurse leaders during COVID.
Sign Up to like & getrecommendations! Published in 2022 at "Journal of health organization and management"
DOI: 10.1108/jhom-01-2022-0026
Abstract: PURPOSE Coronavirus (COVID) has had a massive impact on the health systems of many nations including Australia. Nurse leaders have, as part of their leadership and management roles, had to manage the emotional responses of… read more here.
Keywords: health; surface acting; work; nurse leaders ... See more keywords
Innovative work behaviors, employee engagement, and surface acting
Sign Up to like & getrecommendations! Published in 2019 at "Management Decision"
DOI: 10.1108/md-02-2018-0196
Abstract: Purpose The purpose of this paper is to explore the relationship between positive and negative emotional contagion by supervisors and innovative behavior by employees in the marketing department at China Mobile, as well as investigating… read more here.
Keywords: work engagement; surface acting; innovative behavior; engagement surface ... See more keywords
The relationship between personal resources and well-being
Sign Up to like & getrecommendations! Published in 2019 at "Management Research Review"
DOI: 10.1108/mrr-01-2018-0002
Abstract: Purpose The purpose of this study is to investigate the relationship between personal resources and subjective well-being by focusing on the moderation role of resource threatening and consuming conditions on this relationship. Design/methodology/approach The quantitative… read more here.
Keywords: relationship personal; relationship; surface acting; personal resources ... See more keywords
Faking Versus Feeling Emotions: Does Personality–Job Fit Make a Difference
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DOI: 10.1177/00910260211034213
Abstract: Emotional labor (EL) involves regulating, managing, and sensing others’ emotions to achieve organizational goals. However, it is often considered a unitary variable, without examining the specific types of emotional labor (i.e., deep acting and surface… read more here.
Keywords: deep acting; job fit; personality job; job ... See more keywords
The Role of Surface Acting in the Relationship between Job Stressors, General Health and Need for Recovery Based on the Frequency of Interactions at Work
Sign Up to like & getrecommendations! Published in 2022 at "International Journal of Environmental Research and Public Health"
DOI: 10.3390/ijerph19084800
Abstract: The aim of the study was to verify whether the frequency of face-to-face interactions with the public at work can reveal differences in how people react to emotional regulation demands. In particular, we investigated the… read more here.
Keywords: health; relationship; general health; need recovery ... See more keywords