The modified Kansei Engineering-based application for sustainable service design
Sign Up to like & getrecommendations! Published in 2020 at "International Journal of Industrial Ergonomics"
DOI: 10.1016/j.ergon.2020.102985
Abstract: Abstract Considering the human-centered design, this paper shows a modified-integrated approach of how to quantify the impact of perceived Kano's attractive services on perceived emotional satisfaction (Kansei), followed by the formulation of innovative ideas for… read more here.
Keywords: kansei engineering; sustainable service; service; kansei ... See more keywords
Explicating restaurant performance: The nature and foundations of sustainable service and organizational environment
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DOI: 10.1016/j.ijhm.2018.01.004
Abstract: Abstract This study examines whether the sustainable service and organizational environment of influential restaurant industry managers predict firm performance. We introduce a multiple mediation-moderate effects of the organizational environment: encouragement, pressure, and resources. These effects… read more here.
Keywords: service organizational; sustainable service; performance; organizational environment ... See more keywords
Drivers and Hinderers of (Un)Sustainable Service: A Systems View
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DOI: 10.1177/10946705231176071
Abstract: Making service provisioning significantly more sustainable is crucial if humankind wants to make a serious effort to operate within the boundaries of what the planet can support. The purpose of this paper is to develop… read more here.
Keywords: drivers hinderers; food; sustainable service; hinderers sustainable ... See more keywords
Sustainable E-Service Quality in Tourism: Drivers Evaluation Using AHP-TOPSIS Technique
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DOI: 10.3390/su15097534
Abstract: The Internet’s meteoric rise in popularity has led to the growing importance of the quality of online services in numerous industries, including the rapidly expanding tourism industry. Accordingly, this study aims to ascertain the leading… read more here.
Keywords: quality; sustainable service; using ahp; service quality ... See more keywords