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Published in 2020 at "Journal of Service Management"
DOI: 10.1108/josm-11-2019-0350
Abstract: PurposeThe purpose of this study is to highlight the role that service firms can play to improve societal health and create symbiotic value, defined as value created as a result of collaborative relationships between the…
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Keywords:
role service;
service firms;
value;
symbiotic value ... See more keywords