On $$M^{X}/G(M/H)/1$$MX/G(M/H)/1 retrial system with vacation: service helpline performance measurement
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DOI: 10.1007/s10479-016-2207-3
Abstract: This paper analyzes an unreliable $$M^{X}/G(M/H)/1$$MX/G(M/H)/1 retrial system with vacation. We present closed-form expressions for the important performance indicators of the system, and derive the optimal vacation policies for minimizing the average waiting time of… read more here.
Keywords: retrial system; system; helpline; system vacation ... See more keywords