‘And what did you do about my emotions during Covid‐19?’ Making sense of negative emotions at work through institutional logics and Critical Systems Heuristics
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DOI: 10.1002/sres.2952
Abstract: The literature on Covid-19 has demonstrated that frontline workers use different coping strategies and engage in sense-making to address negative emotions. However, we know little about the underlying process of sense-making. Thus, this paper uses… read more here.
Keywords: sense making; institutional logics; critical systems; systems heuristics ... See more keywords