Keep-or-drop multidimensional control systems in professional organisations: evidence on the use of the balanced scorecard in healthcare
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DOI: 10.1108/jhom-09-2023-0287
Abstract: Purpose During the 1990s, Italian healthcare organisations (HOs) underwent a process of corporatisation, and the most innovative HOs introduced the balanced scorecard (BSC) to address the need for broader accountability. Currently, there is a limited… read more here.
Keywords: control systems; systems professional; evidence; multidimensional control ... See more keywords