The effect of the interaction between tariff modulation and transparency on the customer's dissatisfaction: The case of Tunisia
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DOI: 10.1016/j.jretconser.2018.10.004
Abstract: Abstract The mechanisms whereby the transparency of tariff information counterbalances the dissatisfaction spawned by the application of tariff modulation in competitive service are unclear. This research examines the idea that transparency on tariff information can… read more here.
Keywords: tariff; dissatisfaction; tariff modulation; effect ... See more keywords