How Display Rules Influence Turnover in Healthcare Teams and the Moderating Role of Team Negative Affective Tone
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DOI: 10.1177/10946705231176070
Abstract: Team display rules are expressive norms shared by team members about how to positively impact a customer's perception of service quality and satisfaction. For frontline employees' working in teams, however, the costs and benefits of… read more here.
Keywords: team display; team; display rules; turnover ... See more keywords