Problemas en la adopción de modelos de gestión de servicios de tecnologías de información. Una revisión sistemática de la literatura
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DOI: 10.15446/dyna.v85n204.57076
Abstract: Information technologies service management (ITSM) models have developed due to the increasing use of information technologies in order that organizations can deliver services efficiently and with a higher level of quality. However, models’ compliance has… read more here.
Keywords: tecnolog informaci; servicios tecnolog; adopci modelos; gesti servicios ... See more keywords