Anomalous Telecom Customer Behavior Detection and Clustering Analysis Based on ISP’s Operating Data
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DOI: 10.1109/access.2020.2976898
Abstract: Mobile networks and smart phones have become ubiquitous in our daily life. Large amount of customer related telecom data from various sources are generated every day, from which diversified behavior patterns can be revealed, including… read more here.
Keywords: customer behavior; telecom customer; customer; analysis ... See more keywords
A Data-Driven Approach to Improve Customer Churn Prediction Based on Telecom Customer Segmentation
Sign Up to like & getrecommendations! Published in 2022 at "Future Internet"
DOI: 10.3390/fi14030094
Abstract: Numerous valuable clients can be lost to competitors in the telecommunication industry, leading to profit loss. Thus, understanding the reasons for client churn is vital for telecommunication companies. This study aimed to develop a churn… read more here.
Keywords: churn prediction; customer churn; telecom customer; churn ... See more keywords