Identifying the Critical Success Factors of Telecom Switching Barriers Using the AHP
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DOI: 10.1177/0972150918816897
Abstract: Switching barriers help telecom service providers create intangible restriction before telecom subscribers preventing them from switching to other service providers. This study aims at ranking the switching barriers to identify critical success factors of telecom… read more here.
Keywords: switching barriers; service providers; success factors; telecom service ... See more keywords