Determinants of Customer Satisfaction in Zimbabwe Telecommunication Industry
Sign Up to like & getrecommendations! Published in 2017 at "Journal of Communication"
DOI: 10.1080/0976691x.2017.1317495
Abstract: ABSTRACTAn essential factor for the growth and performance of telecommunication firms in the current competitive environment is the establishment and enhancement of customer loyalty. The purpose of the study was to investigate determinants of customer… read more here.
Keywords: telecommunication; customer; customer satisfaction; determinants customer ... See more keywords
Corporate social responsibility and customer retention: evidence from the telecommunication industry in Ghana
Sign Up to like & getrecommendations! Published in 2020 at "Journal of Consumer Marketing"
DOI: 10.1108/jcm-10-2019-3459
Abstract: Purpose Using social exchange theory as a contextual backdrop, this study aims to better understand how corporate social responsibility (CSR) can contribute to customer retention (CR). A conceptual framework is developed to illustrate the proposed… read more here.
Keywords: social responsibility; industry ghana; customer; corporate social ... See more keywords
Abundant wave solutions of the perturbed Gerdjikov–Ivanov equation in telecommunication industry
Sign Up to like & getrecommendations! Published in 2021 at "Modern Physics Letters B"
DOI: 10.1142/s021798492150456x
Abstract: In this paper, the solitary wave solutions of the complex perturbed Gerdjikov–Ivanov (CPGI) equation are investigated by employing the extended simplest equation (ESE) and modified Khater (MKhat) methods. The studied equation describes the physical characterization… read more here.
Keywords: gerdjikov ivanov; wave solutions; perturbed gerdjikov; equation ... See more keywords
An analysis of CRM practices in the telecommunication industry in Iraq
Sign Up to like & getrecommendations! Published in 2021 at "Indonesian Journal of Electrical Engineering and Computer Science"
DOI: 10.11591/ijeecs.v23.i1.pp453-462
Abstract: Today, concerning the capacityto react straight for wardly to client demands and offer the client a profound experience that is customized and interactive, organizations in the telecommunication industry must have the capacity toset up, support… read more here.
Keywords: telecommunication; telecommunication industry; analysis crm; industry ... See more keywords