Customer churn prediction in the telecommunication sector using a rough set approach
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DOI: 10.1016/j.neucom.2016.12.009
Abstract: Customer churn is a critical and challenging problem affecting business and industry, in particular, the rapidly growing, highly competitive telecommunication sector. It is of substantial interest to both academic researchers and industrial practitioners, interested in… read more here.
Keywords: churn; customer; telecommunication sector; approach ... See more keywords
Predicting customer churn in telecommunication sector using Naïve Bayes algorithm
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DOI: 10.11591/ijeecs.v35.i3.pp1610-1617
Abstract: The telecom sector creates huge amounts of information every day as a result of its large customer base. Business professionals and decision-makers emphasized that maintaining existing clients is less expensive than recruiting new ones. Business… read more here.
Keywords: telecommunication sector; sector; churn telecommunication; customer churn ... See more keywords